On a previous hour, Yale psychologist Paul Bloom argued the case that empathy leads us to make flawed moral decisions. But others think that empathy is a valuable tool. In this podcast extra, we talk to two experts —Chuck Pezeshski and Indi Young— who think about the role empathy can play in tackling massive engineering problems, in thinking through complex systems, and even designing products from the iPhone to a less hair-raising experience buying an airplane ticket.
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